• Money Back Guarantee

Money Back Guarantee

Enjoy your new car the Carzam way!

We offer a 14-day money-back guarantee on all of our cars. So if you're not 100% happy with your new vehicle, rest-assured that you can return it straight back to us. 

If you choose to return your car, you must notify us as soon as possible within 14 days of the date you received it. Contact us by calling 0203 983 3455 or email returns@carzam.co.uk with your registration number and the reason for returning it. We’ll then advise you of the next steps.

Our fair use policy

As with all returns, there are some terms and conditions that you need to be aware of:

  • If you’ve driven any more than 250 miles within the first 14 days of taking delivery, then excess mileage on the vehicle will be charged at £1 per mile.
  • The vehicle needs to be returned in the same condition as it was when we delivered it to you.
  • The car needs to be returned with all documents, keys, service books/user manuals, and accessories that were supplied with it.
  • If you traded in your old car with us, then unfortunately we are unable to return your old car. In this case, we will pay you the trade-in value as part of your refund.

 

 

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