Frequently Asked Questions

    • Does my car come with a warranty?

      Every car sold has a free 100-day guarantee, which includes breakdown assistance. For longer, more comprehensive cover, you can add our Carzam Warranty for either 12, 24 or 36 months of coverage. 

    • Can I extend the 100-day guarantee?

      Yes, you can extend the 100-day guarantee to 12 months, 24 months or 36 months for added peace of mind a an additional charge.  Details of this will be presented to you during your purchase on our website.

    • How do I contact the warranty team to make a claim?

      When you purchase, we’ll send you details of how to claim. This applies to both the 100-day guarantee and the Carzam Warranty.

    • Will my car have a balance of manufacturer warranty?

      Some cars we sell may still be young enough to qualify for a balance of manufacturer warranty.  Manufacturers offer different levels of cover for different elements of the vehicle and for different timeframes.  For details please check with the manufacturer.  However, we cannot guarantee that a manufacturer warranty is still valid on a vehicle sold outside the dealer network and so we provide you with a free 100 day guarantee (including breakdown assistance) on every car purchased and give you the option, during your purchase, to extend this to 12, 24 or 36 months for an additional charge.

    • How do I claim using the manufacturer warranty?

      Please contact a main dealer for that manufacturer in your local area.  They will be able to assist with a possible claim on your manufacturer warranty.

    • Carzam Warranty
      At Carzam, we offer comprehensive warranty options We believe that you should feel happy with your car throughout ownership, rather than it causing you sleepless nights. You can buy with confidence knowing that you’ll benefit from a comprehensive 100 day guarantee - one that works hard to protect both you and your car. But that’s not all...  Rest assured that if your car suffers a breakdown, we’ll be here to help by providing roadside assistance and onward transport.  Carzam customers can protect their cars and their pockets with instant cover from day o...
    • GardX Protect
      Why choose GardX? Car manufacturers now produce cars using water-based paints, which are more prone to fading and oxidisation. Everyday environmental pollutants like road salt, detergent, tree sap, acid rain, and the sun's powerful UV rays can harm your paintwork. To combat this problem, we're offering Carzam customers the GardX Vehicle Protection System. It's an award-winning product that keeps your car gleaming in showroom condition, wash after wash.  How does it work? The GardX Vehicle Protection System with Nanotechnology forms a highly resilient protective coating over your car&rs...
    • GAP Policy
      With every eligible Carzam car you will have the opportunity to register a completely free GAP (Guaranteed Asset Protection) policy, provided by our trusted partners at AutoProtect.
    • Carzam Accident Assistance
      At Carzam, we pride ourselves on not only helping you find the perfect vehicle but also providing first-class aftercare. As part of this commitment, the Carzam Accident Assistance programme is available for all our valued customers, helping to get you straight back into the driving seat and on the road again should the unexpected occur.
    • Customer Reviews
      We’ve had thousands of reviews and we’re proud to say that our customers have rated us as ‘Excellent’ on Trustpilot. Don’t take our word for it though, have a read and see what some of our happy customers who purchased their car from us had to say.