Do you have a question about a Carzam car or need assistance with making a purchase? Get in touch with us and we'll be happy to help you.
The Carzam sales team is available Monday to Friday, 8 am - 10 pm, weekends 9 am - 6 pm. Customer support is available 8 am - 8 pm Monday to Friday, weekends 9 am - 6 pm. Call us on 0203 983 3455 or use the enquiry form below.
Frequently Asked Questions
- I need help making a purchase, can you assist me?
Yes, we have a dedicated Customer Support team available to help answer your questions, provide information and assistance and even view web pages with you should you wish. You can call, email or chat with us using the link on the website. In addition, our support centre provides a searchable library of help topics to answer common questions.
- Who can I tell if I'm not happy with my purchase experience?
We have a dedicated Customer Support team to help you with anything that you are dissatisfied with. We have outlined a Customer Complaint process for you here.
- How do I get access to my personal data?
- How can I unsubscribe from emails?
Promotional emails have an unsubscribe link on the bottom of every email. Alternatively you can contact our Customer Support team. Emails that include information we are required to provide you with including transactional emails do not have unsubscribe links.
- How does the 14 day money back guarantee work?
Once you take delivery of your new car, you have 14 days to enjoy and test drive it to ensure it suits you. If you're not entirely happy with the car, you must contact our Customer Support Team within the 14 day period and we can start the exchange or return process for your refund*.
*For full terms relating to the 14 day money back guarantee see our terms and conditions.