Frequently Asked Questions

    • Can I part exchange my car?

      Yes we are happy to provide you with a valuation of your vehicle in part exchange for a purchase subject to it meeting the criteria set out in the purchase journey on our website.  You'll need to declare the cars condition to get a valuation and we will check the car against this agreed condition during your handover appointment.  Please see our terms and conditions for full details.

    • How much is my part exchange worth?

      We want your buying experience to be as stress-free as possible so we will offer you the true trade value for your part exchange based on the latest market pricing. We sell most part exchanges at auction and simply aim to make back what we paid you and no less.  If you prefer to sell your car privately then you may get more for it or we can offer you the current market value and take away the hassle.

    • I've got a private reg, can I transfer it?

      If you have a treasured plate on your part exchange then its easy to place this plate on retention through the DVLA and transfer it to your new vehicle once you receive the V5 for your new car in your name.  

      There’s no need to remove the physical number plates from the part exchange but you will need to contact the DVLA to place the private plate on retention for a small charge prior to Carzam collecting your part exchange.  

      We will send you all the details if this something you need to do when we call you to confirm your handover appointment.

    • My part exchange has outstanding finance, what can I do?

      No problem.  We'll work with you to get an accurate settlement figure for your finance which will be taken into account when calculating the total cost of your purchase.  Once collected we will then settle your finance for you.

    • Will you collect my part exchange?

      If we are delivering the car you have purchased then we will collect your part exchange at the same time.  If you are collecting your purchased car from a Collection point then you will need to drive your part exchange to us for your handover appointment.

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    Vehicle Details
    To give you a part exchange valuation, please start by providing us with your vehicle registration and mileage. Please note, if you return your car to us we won’t be able to return your part exchange vehicle. Instead we will pay you the value of your part exchange.

    Your Vehicle
    • Manufacturer:
    • Model:
    • Year:
    • Colour:
    • Transmission:
    • Engine Size:

    Vehicle Information

    Please confirm your vehicle information:

    Vehicle Condition
    For us to provide you with the most competitive valuation, please state the condition of your car as accurately as possible.

    Vehicle Specifics
    Before proceeding, please can you answer the following questions. These questions determine the final part exchange value so please answer them accurately. Incorrect answers being provided may lead to the rejection of your part exchange vehicle.
    • You have at least 2 working sets of keys

    • There is no major damage to the exterior or interior of the vehicle beyond the selected condition grade

    • Your vehicle has at least 3 months MOT

    • Your vehicle has a full service history

    • Your vehicle is not an import

    • You are the owner and have the V5C

    • You wish to retain the registration number (personal plate)

    • Your vehicle has not been used as a taxi, for private hire, or as a driving school or emergency services vehicle

    • There are no major mechanical faults on your vehicle

    • The vehicle has never been an Insurance Total Loss

    • There have been no mileage or speedometer alterations

    • The vehicle is not Left Hand Drive

    • Does the vehicle have outstanding finance?

    We are unable to give you a valuation at this time, please contact our team for assistance.

    Contact Details
    So that we can send you your valuation, please provide us with your contact details.

    Valuation

    Terms & Conditions
    Your valuation is subject to our terms and conditions. Upon delivery our driver will fully appraise your part exchange vehicle and take it away the very same day.

    What affects a car's value?
    Many factors can influence the price, such as the overall condition and the number of owners. Cars of a similar age can have vastly different levels of wear and damage. Typically cars with more previous owners are worth less, especially if they lack documentation too. Optional extras and features such as Satellite Navigation, Leather Seats and Panoramic Sunroof can increase the value of a car the. Certain colours can be more desirable, depending on current trends and fashions.

    How are Carzam’s valuations calculated?
    Carzam valuations use eVA powered by accurate and impartial valuations. eVA is the most accurate vehicle valuation platform available.

    This is an accurate valuation based on the condition of your vehicle as stated above

    We are currently valuing your vehicle and checking a number sources, this should take no more than 30 seconds

    WHAT IS 'EXCELLENT' CONDITION?

    The vehicle may have very minor interior and exterior defects that require SMART repairs, i.e. minor scratches or dents.

    • No replacement parts required
    • Full Service History
    • MOT certificate with more than 6 months to expiry
    • No Engine Management Lights on
    • No warning lights on
    • Car mechanically sound
    • No known Faults
    • Tyres – all minimum 3mm tread depth
    • Windscreen – no chips or cracks
    • Interior Trim and all Electronics – excellent condition – no repair required
    • Exterior – excellent all round – No repair required or previous repairs visible
    • Alloys – excellent all round – No repair required

    WHAT IS 'GOOD' CONDITION?

    The vehicle may have minor interior and exterior defects that require SMART repairs, i.e. minor scratches or dents plus up to 1 major or minor body shop repair to an individual panel or bumper.

    Minor replacement parts may be required. The replacement of up to three minor internal or external trim parts (excluding panels) may also be required.

    • Full Service History
    • MOT certificate with more than 3 months to expiry
    • No Engine Management Lights on
    • No warning lights on
    • Car mechanically sound
    • No known Faults
    • Tyres all above legal limit
    • Windscreen – Minor chips and no cracks
    • Interior Trim and all Electronics – good condition only minor repairs required
    • Exterior – minor scratches and dents - no more than 5 items greater than 2 cm long
    • Alloys – minor scuffs up to 2 wheels

    WHAT IS 'AVERAGE' CONDITION?

    The vehicle may have minor interior and exterior defects that require SMART repairs, i.e. minor scratches or dents plus it may require up to 3 major body shop repairs or 5 minor body shop repairs or a combination of major and minor repairs.

    • Minor replacement parts (excluding panels) may be required
    • Full or Part Service History
    • Valid MOT certificate
    • No Engine Management Lights on
    • No warning lights on
    • Car mechanically sound
    • No known major mechanical defects
    • Tyres all above legal limit
    • Windscreen – Minor chips and no cracks greater than 1 cm
    • Interior trim and Electronics – worn but no major repairs required
    • Exterior – Scratches and dents – up to 5 items no greater than 5 cm long
    • Alloys – minor scuffs up to 4 wheels

    WHAT IS 'FAIR' CONDITION?

    The vehicle may have minor interior and exterior defects that require SMART repairs, i.e. minor scratches or dents plus it may require up to 3 major body shop repairs or 5 minor body shop repairs or a combination of major and minor repairs. The replacement of significant internal or external trim parts (excluding panels but including up to one bumper) may also be required. It may have a combination of repairs including one replacement panel, but this will exclude structural panels such as roofs and quarter panels.

    • Full or Part Service History
    • Valid MOT certificate
    • No Engine Management Lights on
    • No warning lights on
    • Car mechanically sound
    • No known major mechanical defects
    • Tyres all above legal limit
    • Windscreen – Minor chips and no cracks greater than 1 cm
    • Interior trim and Electronics – worn but no major repairs required
    • Exterior – Scratches and dents – up to 5 items of varying length
    • Alloys – minor scuffs up to 4 wheels

    WHAT IS 'POOR' CONDITION?

    Major interior and exterior defects i.e. major scratches or dents plus it may have a combination of repairs requiring major and minor body shop repair or the vehicle may have sustained collision damage where the replacement more than 1 structural panels may be required. Vehicles in this class may be uneconomical to appraise due to extensive damage both from a damage and mechanical perspective.

    • The vehicle may have known mechanical defaults, be un-road worthy or a non-runner
    • Significant external damage
    • Major parts missing
    • Known major mechanical faults
    • Vehicle not roadworthy or non-runner

    You have at least 2 working sets of keys

    Unchecked if do not have 2 sets of working keys for the vehicle

    There is no major damage to the exterior or interior of the vehicle beyond the selected condition grade

    Unchecked if the vehicle has any significant damage to the body panels or the interior seats or upholstery beyond that mentioned in the selected condition grade.

    Your vehicle has at least 3 months MOT

    Unchecked if your vehicle does not have more than 3 months on the MOT or is not less than 3 years old and so does not require an MOT.

    Your vehicle has a full service history

    Unchecked if your vehicle does not have an up to date full service history log, fully stamped by a mixture of franchised or non-franchised dealers.

    Your vehicle is not an import

    Unchecked if your vehicle was imported to the UK from another country through any channel other than the manufacturers official distribution.

    You are the owner and have the V5C

    You are the legal owner & have the V5C registered to your address for at least 6 months.

    You wish to retain the registration number (personal plate)

    Tick if you intend on keeping your own registration plate. To speed up the process you should put the plate you wish to keep on retention. You will receive a new V5C document from the DVLA which you must bring to the handover.

    Your vehicle has not been used as a taxi, for private hire, or as a driving school or emergency services vehicle

    Unchecked if the vehicle has ever previously been used as an emergency services, taxi, rental or driving school vehicle.

    There are no major mechanical faults on your vehicle

    Unchecked if the vehicle has any major mechanical issues with the engine, gearbox, transmission or other key systems or if any of the dashboard warning lights are lit.

    The vehicle has never been an Insurance Total Loss

    Unchecked if your vehicle has ever been recorded as an insurance total loss - regardless of the category.

    There have been no mileage or speedometer alterations

    Unchecked if your speedometer / odometer has been altered or replaced, or if you are aware that the mileage indicated is not correct for any reason.

    The vehicle is not Left Hand Drive

    Unchecked if the vehicle is a left hand drive (ie. the steering wheel is on the opposite side to normal UK vehicles).